Privacy Policy

1. Introduction

Fannoh Naturals ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website fannohnaturals.com (the "Site") or make a purchase from us.

By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our Site
• Place an order for our products
• Subscribe to our newsletter
• Contact us with inquiries or feedback
• Participate in promotions, surveys, or contests

This information may include, but is not limited to: your name, email address, postal address, telephone number, payment information (processed securely through Paystack), and any other information you choose to provide.

2.2 Automatically Collected Information

When you access our Site, we may automatically collect certain information about your device and usage, including your IP address, browser type, operating system, access times, pages viewed, and the referring URL. We use this information to analyze trends, administer the Site, and gather demographic information.

3. Use of Your Information

We may use the information we collect from you for the following purposes:

• To process and fulfill your orders, including shipping and payment processing
• To create and manage your account
• To communicate with you about your orders, inquiries, and customer service matters
• To send you marketing communications (with your consent), including newsletters and promotional offers
• To improve our Site, products, and services
• To detect and prevent fraud or unauthorized access
• To comply with legal obligations and enforce our terms and conditions

4. Disclosure of Your Information

We may share your personal information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing (Paystack), shipping, email delivery, and analytics.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify inaccurate or incomplete personal information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to withdraw consent at any time (where processing is based on consent)
• The right to data portability

To exercise any of these rights, please contact us at privacy@fannohnaturals.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. This section explains what these technologies are, how we use them, and your choices regarding their use.

7.1 What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They allow the website to recognize your device and remember information about your visit, such as your preferences, login status, and items in your shopping cart.

7.2 Types of Cookies We Use

7.3 Tracking Technologies We Use

• Google Analytics: We use Google Analytics 4 (GA4) to understand how visitors interact with our Site. GA4 collects data such as pages viewed, session duration, geographic location (country/city level), device type, and traffic sources. This service is provided by Google LLC.
• Supabase Authentication: We use Supabase for user authentication. When you log in, Supabase stores session tokens to keep you logged in securely.
• Local Storage: We use browser local storage to maintain your shopping cart contents and preferences across sessions.
• Paystack: When you make a purchase, Paystack (our payment processor) may use cookies to process your payment securely and prevent fraud.

7.4 Cookie Retention Periods

• Session cookies: Deleted when you close your browser
• Authentication cookies: Up to 7 days (or until you log out)
• Analytics cookies: Up to 2 years
• Shopping cart: Until cleared or checkout completed

7.5 Managing Your Cookie Preferences

You have several options for managing cookies:

• Browser Settings: Most browsers allow you to refuse or accept cookies, delete existing cookies, or set preferences for certain websites. Consult your browser's help documentation for instructions.
• Google Analytics Opt-Out: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Do Not Track: Some browsers offer a "Do Not Track" feature. While we honor these signals where technically feasible, not all tracking technologies respond to DNT signals.

Please Note: If you disable essential cookies, some features of our Site may not function properly, including the shopping cart and checkout process.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting the updated Privacy Policy on the Site. Your continued use of the Site after any changes indicates your acceptance of the modified Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: