Return Policy
We want you to be completely satisfied with your Fannoh Naturals purchase.
Easy Returns - 30 Days
We offer hassle-free returns within 30 days of purchase. If a product doesn't work for your skin, we'll make it right—no questions asked.
30-day return window from purchase date
Unused, sealed products only (see details below)
Full refund to original payment method
Free return shipping (prepaid label provided)
Return Conditions
Products We Accept for Return
- Completely unused and unopened
- In original sealed packaging
- With original receipt or order confirmation
- Within 30 days of purchase
- Not damaged by customer mishandling
Products We Cannot Accept for Return
- ✗ Opened or used products (for hygiene/safety)
- ✗ Products outside the 30-day window
- ✗ Damaged due to customer misuse
- ✗ Without original packaging
- ✗ Purchased from unauthorized third-party sellers
How to Return a Product
Contact Us Within 30 Days
Email us at returns@fannohnaturals.com or message us on WhatsApp with your order number and reason for return.
Receive Return Instructions
We'll send you a prepaid return shipping label and return address within 24 hours.
Ship the Product Back
Package the unused product securely in its original packaging. Print the label and drop it off at any shipping location.
We Process Your Return
Once we receive and inspect the product, we'll process your refund to your original payment method within 5-7 business days.
Damaged or Defective Products
If you received a damaged, defective, or incorrect product, we'll make it right immediately—no need to return it.
To report a damaged product:
- 1. Contact us within 7 days of receiving the package
- 2. Provide photos of the damage and packaging
- 3. We'll send a replacement immediately at no cost
Important: Do not use a damaged product. Damaged packaging compromises product integrity and safety.
Product Exchanges
Want to exchange a product for a different size or variant? We can help! Contact us with your order number and the product you'd like to exchange it for.
Exchange Process: Ship the unused product back with a prepaid label. Once received, we'll send your new product immediately. If there's a price difference, we'll bill or refund accordingly.
Refund Timeline
Item Received
1-2 Days
Inspection
1-2 Days
Refund Processed
5-7 Days
Total: 7-11 business days from when we receive your return
Non-Returnable Items
The following items cannot be returned:
- • Gift cards (non-refundable unless defective)
- • Products purchased from unauthorized third-party sellers
- • Final sale or clearance items (marked at checkout)
- • Digital products or services
Need Help?
Have questions about our return policy? Our customer service team is here to help.